Service/ Help

Right of withdrawal

Information of the right of cancellation ofconsumers (§ 13 BGB):
You can withdraw your contract within 14 days without giving reasons. This has to take place in text form (letter, fax, email). You can also send back the goods to withdraw the contract within 14 days. The time limit begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our information obligations pursuant to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 phrase 1 BGB in conjunction with article 246 § 3 EGBGB. To keep the right of cancellation it is sufficient to send the revocation or the goods betimes.

If you exercise your legal right of withdraw (see the following information of the right of cancellation), you have to bear the costs of returning the goods, if the delivered goods correspond to the ordered.

Furthermore you must make a clear statement (e.g. via post mail or email) of your decision to withdraw from this contract, to exercise your right of cancellation. You may use the attached withdrawal form, which is not mandatory.

The revocation should be addressed to:
SEG Sonnenrepublik Energie GmbH
Kaiserdamm 14
14057 Berlin Germany
Tel: +49(0)30 38306883
Fax: +49(0)30 38306800

Consequences of revocation

In case of an effective withdrawal, the mutually received benefits are to be returned as well as any uses (e.g. interest). If you cannot give us back or surrender the received performance and benefits (e.g. benefits of use) in total or only partially or in deteriorated condition, you must pay us compensation. For the deterioration of the good you must pay compensation only if the deterioration is due to a deal with the good that exceeds beyond the characteristics and functioning. “Testing the properties and function” means testing and trying out the good as it is possible and customary in store.

Goods which can be send by parcel are to be returned a tour risk. You have to bear the costs of returning the goods if the delivered goods correspond to the ordered and if the price of the returned goods does not exceed an amount of € 40.00, or when the price of the good was higher at the time of revocation and and you did not reciprocate or pay the contractually agreed partial payment. Otherwise the return is free for you. Goods that cannot be send by parcel are picked up. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your revocation or the goods, for us with their reception

Special notes:

Your right of cancellation expires prematurely if the contract is completely fulfilled by both parties upon your explicit request before you have exercised your right of revocation.

Download the right of withdrawal

End of cancellation policy